PAYMENTS POLICY

ACCEPTED PAYMENTS

Credit / Debit Cards
Offline Payments
UPI & Other Popular Nationwide Accepted Wallets

CHARGES - THE BASICS

There are NO hidden charges when you make a purchase on our Website. The prices listed for all the items are final and all-inclusive of GST. The price you see on the product page is exactly what you pay.

There is NO Delivery charge for retails orders/customers. For B2B clients, we may have a mutually agreed quote structure and that will be dealt directly with the concerned party at the time of the deal.

OFFLINE PAYMENTS

i) Cash On Delivery:-
Not comfortable making an online payment on our Website? No worries, we have your back, you can opt Cash on Delivery (C-o-D) payment method instead. Pay in cash at the time of actual delivery of the product at your doorstep.

The maximum order value for a (C-o-D) payment is ₹25,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Only Indian Rupees accepted.

ii) Cheque Payments:-
Payment method facility only available for B2B customers post successful KYC.

Your online transaction on our Website is secure with the highest levels of transaction security currently available on the Internet. We use encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on our Website are processed through secure and trusted payment gateways managed by leading banks and financial institutions approved SEBI. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

SAFETY MEASURES

We realize the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We regret any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

STEPS WE TAKE TO PREVENT FRAUD

RETURNS, EXCHANGE & REFUNDS

Your mattress comes with a Period (3 years, 5 years or 7 years) limited warranty (kindly refer to Warranty Terms for detailed information) against manufacturing defects in workmanship and material (excluding covers, fabric, handles, designs & quilting if present) where we will arrange to repair or replace your mattress on analysis. Such will be at the discretion & advice of Novelty Fabrics N Flexi Foam LLP only.
For return/replacement requests on initial stage i.e. on receipt of mattress for the first time (applies on replaced product also) a request/intimation needs to be filed with us using our contact channels within 72 hours. This applies in case if there is a manufacturing defect or damage in transit.
Upon receipt of returns/replacement request we shall process the same internally within 5-7 working days & the case will be assigned to an expert who will then contact you accordingly. Since the expert needs to analyse the highlighted issue(s), the process may involve sending/receiving data like images, videos, weather conditions, etc. to assist the expert in understanding the issue well & deliver a fair solution. In such case, a full co-operation is needed by the consumer to help our expert to reach on a conclusion. Our expert may also insists on a Video Call to understand the issue better. We appreciate to receive a full co-operation from the consumers in a given scenario to help us reach a fair decision & provide a quick resolution.
Any return acceptance or a replacement shall happen within the compliance of the terms mentioned in our limited warranty description. Also, any request or complaint made by the consumer if appears to be unsubstantiated to our expert upon analysis, such will be rejected immediately & may also impact the warranty coverage under circumstances where the damage to the product has occured due to non-adherence of our care instructions adviced. In such scenario, warranty shall be considered void upon careful & un-baised review by staff of Novelty Fabrics N Flexi Foam LLP.